...........He gave me a couple wrenches from his pocket, open-end and ratcheting, the right size for removing the battery - I guess they see this a lot!....................Hopefully it'll do me ok. The manufacturing date on it shows three weeks ago!
Well, Scottie, that's an interesting rant - and here's me thinking I got good customer service because he offered me the tools I needed!I don't know what to say, other than that I did see a sign in the window that offered free battery testing, which they did. To be honest, I don't know what Autozone's policy is, but I've never seen an Autozone employee leave the store to look at a customer's car before yesterday, and this guy did it four times in the half-hour I was there (Once to check my car, once to see how I was making out, and twice for two other customers).Scottie, you may not realize it, but you are an unusual person - in my experience, I've found that there is almost never anyone who will ever do a better job at something than I will, as long as I'm as qualified as they are to do the job. So, if I can change my own battery, I always assume that I will do it more carefully than the Autozone guy. Now I know I'm generalizing, and that it's not always true, and I'm probably safe in holding you up as an example of the exception. But if the guy had offered to install it for me, I might very well have refused the offer.All three guys in that store were very friendly and helpful; at least I thought so! Anyway, I got what I went for; here's hoping I get another 14 years out of the new battery!
Scottie, you may not realize it, but you are an unusual person
+1 to mattsz. I can definitely relate to the benefits of good CS. I used manage Radio Shacks and good CS is what keeps people coming back. Seems hard to drill that into the heads of many of today's kids.But that's a rant best left alone...