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Author Topic: Re-call  (Read 1245 times)

r80rt

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Re-call
« on: June 10, 2009, 12:27:10 AM »
The C5 I've ordered isn't a part of the re-call, but I've got to say I'm proud that I ordered a bike from a bunch of stand up guys who will do the right thing.
On the eighth day God created the C5, and it was better looking than anything on the planet.
Iron Butt Association

Kevin Mahoney

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Re: Re-call
« Reply #1 on: June 10, 2009, 02:53:05 AM »
We appreciate the kudos, but lets see how good we really are at this. I will accept praise or derision when it is over.

JamesC5

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Re: Re-call
« Reply #2 on: June 10, 2009, 08:27:42 AM »
Thanks for the post though, communication is the #1 part of customer service if you ask me.

Is there a reason why the C5 isn't effected? I thought the UCE was the same apart from a cosmetic change to the case? Or maybe that change/lack of kickstand gives the extra clearance?

J
2009 Royal Enfield Bullet Classic C5
1951 Royal Enfield RE2 http://www.enfieldmotorcycles.com/forum/index.php/topic,4701.0.html
1989 XJ900 Custom Chopper

portisheadric

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Re: Re-call
« Reply #3 on: June 10, 2009, 11:25:50 AM »
James,
I think the US receiving their bikes much later than us has meant that not all their export batch has been affected quite so much as the earlier production batch which was distributed around Europe.

ric

Kevin Mahoney

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Re: Re-call
« Reply #4 on: June 10, 2009, 02:56:08 PM »
As long strike classic has pointed out, the C-5's made for the US are a new lot and do not suffer from the possiboitoy of a mis-sized part. They were able to identify the batch with certainty where the issue ended.  Going backward was less clear so they decided to recall all of them to be sure. There was an initial theory about kickstart versus non kickstart but it proved to not be relevant.

JMHAZ

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Re: Re-call
« Reply #5 on: June 10, 2009, 11:49:08 PM »
Kevin, both you and Royal Enfield have already proven your willingness to tackle this situation early and head-on. That speaks volumes.

We've all read of vehicle manufacturers who deny problems and delay solutions until a bunch of people get injured or worse. Usually it's the big makers who procrastinate the longest, while hiding behind attorneys and PR specialists.

This situation will only give thinking people greater confidence in Royal Enfield.

talltenor

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Re: Re-call
« Reply #6 on: June 11, 2009, 04:46:11 PM »
I have to agree with JMHAZ.  Even though I'm barely dipping my toe into the waters here, I sure feel that Mr. Mahoney is going about this in a pro-active fashion, and that makes me feel even more sure that when the time comes for me to buy my first motorcycle, I'll be buying one made by RE.

Rick Sperko

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Re: Re-call
« Reply #7 on: June 11, 2009, 04:56:39 PM »
I have personally been very impressed with all of my dealings with CMW. It is tough to spend a lot of money and have issues, but I really do not see a way the could realistically improve the way they are handling it. This is going to hurt CMW with time, effort, cost, and even some people's opinions of the bikes. I think they are making the best of a bad situation. It does further reinforce my good opinion of the company.

-Rick
Rick in Milwaukee, WI

'06 RE Bullet Classic Iron
'63 VW Beetle Ragtop (also classic)
'66 Chris Craft Cavalier Cutlass 26'
'02 BMW R1150R

Cabo Cruz

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Re: Re-call
« Reply #8 on: June 11, 2009, 07:45:21 PM »
Amen!
Long live the Bullets and those who ride them!

Keep the shiny side up, the boots on the pegs and best REgards,

Papa Juan

REA:    Member No. 119
BIKE:   2004 Royal Enfield Sixty-5
NAME: Perla

elwoodpdowd2

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Re: Re-call
« Reply #9 on: June 12, 2009, 03:55:23 PM »
Recalls happen. Motorcycles are complex pieces of equipment. Better a recall with the manufacturer absorbing the cost than cost shifting to each individual owner.

The question I have is: When will dealers have the parts to retrofit-correct unsold G5's in their current inventory?

The nearest Extended Line Dealer to me is in Richmond, Virginia --approx 180 miles away. The nearest dealer is in Delaware and 90 miles away. Service and repairs will not be convenient in the best of circumstances, but I live with that general inconvenience with many things.

I don't want to purchase a G5 and then return it for recall before I make it home. :-)
 
Be well.
Thank you.

ScooterBob

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Re: Re-call
« Reply #10 on: June 12, 2009, 06:02:12 PM »
We have assurance from the factory that Emergency Air Order parts are on the way. CMW has sent in the total number of bikes in need to the factory and we are anxiously awaiting the parts to distribute them to the dealers. Rest assured - per CMW's strict orders, NO BIKES will be in the hands of new owners until they are repaired and ridden. You'll not have to make a second trip on THAT account!  ;D
Spare the pig iron - spoil the part!