In this case, Ace, I really don't think the dealer was acting in that fashion. The two times I went to them for help, they put a lot of time and effort into investigating my issues, and happily pursued warranty work with one of them. But "normal" was still the conclusion...But I have had frustrations with this engine since the beginning:http://www.enfieldmotorcycles.com/forum/index.php/topic,21796.0.html
Then, he doesn't know what "normal" is. If he did, he wouldn't say it's "normal".
................................... fact that there seem to be good bikes and bad bikes, some that run smooth and fast and some that don't, means something is a bit off with manufacture or assembly. Obviously the factory gets some of them spot on.Scott