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Author Topic: Dealer Prep Missing Parts  (Read 2357 times)

ChristopherRyan

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Dealer Prep Missing Parts
« on: January 29, 2011, 06:08:48 PM »
I drove 800kms round trip last week to pick up my new C5.

I noticed at the dealer that a foot peg was missing.

I noticed when I got home that the left rear suspension nut does not match the right. One side is chrome the other not. One cell in the battery was over full, one right on and the rest; almost empty.

I loved these bikes at first sight. I suspect its appeal is to a niche community.  I wonder if some dealers do not take them seriously. It is a good thing the bikes are absolutely irrestable.

I do not want to introduce my self to this forum by complaining. I love this bike. I am a little surprised though.

prof_stack

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Re: Dealer Prep Missing Parts
« Reply #1 on: January 29, 2011, 06:29:29 PM »
Welcome to the forum!

I assume you have contacted your dealer and reported the problems.  You should demand most or all of the dealer "prep" to be returned to you.

If you are not satisfied with them, contact Kevin Mahoney here.  He will be VERY interested in getting to the bottom of it.

 But YOU have to be proactive to check all fasteners and use some kind of threadlocker on some of them.  Thumpers like to lose bolts and screws.  Ask us how we know...   ;)

Oh, get a Battery Tender and keep your C5 battery always charged.  It will pay for itself within no time. 
A Royal Enfield owner's cup is always half full.

REpozer

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Re: Dealer Prep Missing Parts
« Reply #2 on: January 29, 2011, 07:20:21 PM »
I did my own prep.

Bike comes in a crate from India, with no foot pegs installed.

 Rear suspension nut , should have been a factory thing. Battery is dealer prep.
2008 AVL Classic Bullet in British Racing Green
REA # 84 ( the first time)

prof_stack

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Re: Dealer Prep Missing Parts
« Reply #3 on: January 29, 2011, 08:30:25 PM »
...
Bike comes in a crate from India, with no foot pegs installed.
Rear suspension nut , should have been a factory thing. ...

The dealer is responsible to make sure all is correct before they release it for sale, assuming they are charging for setup.
A Royal Enfield owner's cup is always half full.

Ice

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Re: Dealer Prep Missing Parts
« Reply #4 on: January 29, 2011, 08:52:48 PM »
Hi ChristopherRyan congrats on your Bullet and welcome aboard.

 Sorry to hear of your troubles. This is not the norm. Humans do make mistakes though and they should be easily resolved with just a couple of polite phone calls.


 Please let me show you a different perspective as to these machines being a" niche bike"

Selectively quoting brother ScooterBob ( he sums the point up far better than I can)

I prefer to think of the RE as the ANTI-NICHE market bike. It's NOT a cruiser (niche) or a sport bike (niche) or an adventure touring bike (niche) or a touring bike (niche) or some wanna-be repop nostalgia-alike retro ride (NICHE!) - the RE is just a motorcycle! A blank slate, if you will, that can appeal to many people - not just a "certain" group. Think about it .....

and I think it'll lend itself to all kinds of fun and unique modifications to make it whatever the new owner wants it to be - since it will be "just" a motorcycle when it gets here .....  ;)

I can break it better,,,,at night, in the rain, on the trail,, 20 miles from nowhere.

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"TIMEX", the '06 Iron Barrel Military that takes me everywhere I want to go... and some places I shouldn't.

Andy

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Re: Dealer Prep Missing Parts
« Reply #5 on: January 30, 2011, 03:58:56 AM »
The reality is - some dealers just suck.  I have a list of whinges a mile long about mine.  And yes - they are irresistable, aren't they?  ;D
2010 C5 Military - "The Slug"

ChristopherRyan

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Re: Dealer Prep Missing Parts
« Reply #6 on: January 30, 2011, 04:47:15 AM »
Sorry Guys,

I ought not to have made generalized statements based on an assumption.

I believe most dealers love REs. I suspect that they have an addictive quality that grapes those who sell and service, just as it grabs those who buy.

I was surprised. I Think I know now what happened though. The bike was likely a show demo with a sidecar. When the sidecar was taken off, the foot peg and shiny nuts and bolts were not replaced.

It really is a beautiful bike. The dealer was quite friendly Helpful. I am sure that had I been on the ball that he would have been as surprised as I. Not everybody can see everything all the time.

Again, I ought not to have made any kind of generalization. I have been on forums where people like to gripe about dealers, manufacturers and insurance. Generalizations are unfair. It's more fun to talk about the bike ... and oil, of course.

ChristopherRyan

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Re: Dealer Prep Missing Parts
« Reply #7 on: January 30, 2011, 04:54:15 AM »
Hi,

With regard to my last, "grape" is an autocorrection.These bikes grab you.

UncleErnie

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Re: Dealer Prep Missing Parts
« Reply #8 on: January 30, 2011, 05:08:28 AM »
Welcome to the forum,
and welcome to Royal Enfields.

Do not try to even ride your bike until you have checked over every single nut you can find.  Get sme blue Loc-Tite.  Get some distilled water and a Battery TENDER -not a trickle charger.
Change ALL fluids, including the fork oil.
And please use more than 15 pounds of air in tjhe front tire.

Then look for more nuts and bolt you may have missed the first 2 times.

I can't read that black type in a blue field, but yes, Enfields are for nut-jobs, iconoclasts, and lonely people with a good sense of dark humour.
Run what ya brung

Ice

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Re: Dealer Prep Missing Parts
« Reply #9 on: January 30, 2011, 06:49:47 AM »
Sorry Guys,

I ought not to have made generalized statements based on an assumption.

I believe most dealers love REs. I suspect that they have an addictive quality that grapes those who sell and service, just as it grabs those who buy.

I was surprised. I Think I know now what happened though. The bike was likely a show demo with a sidecar. When the sidecar was taken off, the foot peg and shiny nuts and bolts were not replaced.

It really is a beautiful bike. The dealer was quite friendly Helpful. I am sure that had I been on the ball that he would have been as surprised as I. Not everybody can see everything all the time.

Again, I ought not to have made any kind of generalization. I have been on forums where people like to gripe about dealers, manufacturers and insurance. Generalizations are unfair. It's more fun to talk about the bike ... and oil, of course.

"The Force" is strong in this one.  ;D
I can break it better,,,,at night, in the rain, on the trail,, 20 miles from nowhere.

REA #136

"TIMEX", the '06 Iron Barrel Military that takes me everywhere I want to go... and some places I shouldn't.

REpozer

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Re: Dealer Prep Missing Parts
« Reply #10 on: January 30, 2011, 07:04:55 AM »
I opened my own crated RE motorcycle and preped her myself.    Was part of my special requirements .

 After my RE  was crated by the  holy hands of Chennai , I didn't want any Infidels touching her......Not even Vince.

Seems to have worked well, still on spag number 1.

2008 AVL Classic Bullet in British Racing Green
REA # 84 ( the first time)

Ducati Scotty

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Re: Dealer Prep Missing Parts
« Reply #11 on: January 30, 2011, 04:26:22 PM »
I know the long drive to the dealer doesn't make this easy but here's what I suggest:

1) Contact the dealer and list the issues.  Ask nicely for him to fix them all.
2) Get some wrenches and LocTite.  You're going to need to check all the nuts and bolts after every ride for a month or two.  This is just something common to this model.  It settles down after a while and just needs an occasional check.
3) If the dealer is not responsive after a few polite requests contact ScooterBob or Kevin Mahoney right here.  They are very interested in making sure we all get top notch service.

And welcome!

Scott

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Re: Dealer Prep Missing Parts
« Reply #12 on: January 30, 2011, 05:08:43 PM »
Christopher,
What country did you buy your bike in? I asked because you used km as the distance you went to pick you bike up.

ChristopherRyan

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Re: Dealer Prep Missing Parts
« Reply #13 on: January 31, 2011, 01:10:03 AM »
Thanks Guys,
     I was really more curious than anything else. Once I realized that a sidecar was attached to it in the showroom, it made sense. It was a simple oversight.

     I bought it over the phone.

     It was not a RE USA dealer.

     While I have not received any grief, it is a rude topic to raise on a RE USA forum. I was not thinking.

Andy

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Re: Dealer Prep Missing Parts
« Reply #14 on: February 01, 2011, 01:41:50 PM »
As it turns out, it seems Christopher and I bought from the same dealer.  I can't say I'm surprised to hear of his issues - I wouldn't trust them to change my oil.  There's always one bad apple in the bunch, I suppose.   >:(

(And no, they are not in the USA).
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Ducati Scotty

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Re: Dealer Prep Missing Parts
« Reply #15 on: February 01, 2011, 03:52:32 PM »
Oh, and this isn't a USA only forum, we;ve got people from all over.  But our hosts can only help with problems inside the border ;)

Scott

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Re: Dealer Prep Missing Parts
« Reply #16 on: February 03, 2011, 02:21:33 AM »
Is your dealer a new one? I know we spend about 3 hours in setup for a new RE and that's not counting the uncrate/assembly. I'm sure this sounds like a long time and while it's longer than many bikes it's simply whats needed right now.

I'm wondering if your dealer doesn't realise that he can't take for granted many items that he might be used to brushing over. One of the "easy" ways to pocket money is assume things will be fine and therefore not doing it. An example would be many dealers will tell you they adjusted your valves (non RE bikes in this example) and not do it since they know 19 times out of 20 the valves are perfect.

It's hard to get a service department to have integrity (ie: do what they say they are going to do) partially due to pay structure. Service departments usually pay by the job and not hourly which encourages cheating the customer. I learned long ago my service works better for all considered if I pay hourly instead.

Art
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Doug Douglas Motorcycles
San Bernardino, Ca
Royal Enfield and Triumph
www.douglasmotorcycles.com
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Andy

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Re: Dealer Prep Missing Parts
« Reply #17 on: February 03, 2011, 03:11:42 AM »
It's not a new dealer, but the REs are new to them - one of the first to get them here, in fact, which is why I bought mine there.  But no, this particular place is just shoddy.

My own complaints from the same dealer:

They gave the wrong bike.  Literally.  The VIN on my ownership doesn't match the bike.  Damn close, and that last couple of digits on the bike is hidden under a zip tie, but no match.  Ten months later and I'm STILL dealing with the insurance and financing fallouts of that little blunder.  The dealer will not assist in any way.  I can only assume that the poor sod who has the bike that I have the ownership for is having similar difficulties.

There was no setup.  It was just, "Here you go.  Take her away."   I don't know what kind of simian they thought would be riding the thing, but much adjustment was needed to get the bars, levers and foot controls back to something a human could use when I got it home.

No owners manual.  I had to go back and ask for it. It's such an obvious thing, I just assumed, when I picked it up, that it was tucked into the toolbox or something, but no.  Just plain forgotten.   

I took it in once - and only once - less than a month after I took ownership, to go over some very minor issues.  They had no answers, and could do nothing.  Through THIS forum, the very minor problerms were solved by myself (actually they were solved  by the great folk here - I just turned the wrench).  Lack of product knowledge.  I think I can forgive that one, as the bike is new to them.  But they weren't very helpful, or even suggestive.

When my speedo cable snapped (factory issue) I had an inexpensive replacement that I purchased from this site at my door within three days via plain old snail mail (and I live in another country).  That was eight months ago.  I STILL have not heard back from my dealer regarding my multiple inquiries about whether they have a replacement in stock or how much it cost. Nothing.  I wasn't even asking for a warranty repair.  I just wanted to know.  They won't answer an email or return a phone call.  It's maddening.  God forbid they should ever actually pick up the phone in real time when it's ringing.

In the end, I have to say they're just not a good dealer.  This is the first time in my life  I've ever bought a brand new bike.  This was going to be the first - and last.  My friends were astonished to hear my stories.  Their Kawasaki and Yamaha and whatever dealers sat them on their new bikes, adjusted bars and levers and everything to suit, and didn't send them on their way until they were satisfied.  I had to take over the loading of mine into the trailer (it was almost 0 degrees, pissing rain,  and 90km winds that day) and do the tie-downs myself, since they didn't seem to know how.

I never took it back to them for even a first service, which I suppose voids that extended warranty I'm paying for,  but I don't care.  I love the bike and if it needs fixing, major or minor, I'll do it myself if I know how, or learn how if I don't. 


2010 C5 Military - "The Slug"

Philbomoog

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Re: Dealer Prep Missing Parts
« Reply #18 on: February 03, 2011, 01:42:11 PM »
This post isn't aimed at anyone here but I've met a real mixed bag of dealers, good and bad.
At a Yamaha dealers I was totally unable to drag a salesman away from his laptop to discuss an MT03, (I noticed he was on ebay looking at Triumphs!). Another franchise dealer appeared completely devoid of staff, with all the keys for the demonstration bikes hanging behind the desk, (I was very tempted to take one for a spin).
Another dealer was completely disinterested when I explained I was looking for my first bike and wouldn't spend over £3000. (Its not like he was full of other customers at the time).
 My nearest RE dealer has been the best,  always busy but very friendly.

I think its case of finding a dealer/mechanic you can trust and hang onto them. Advertise them to your friends and keep them in business. Its just a pity they seem so few and far between.

YJake

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Re: Dealer Prep Missing Parts
« Reply #19 on: February 03, 2011, 02:19:03 PM »
I think its case of finding a dealer/mechanic you can trust and hang onto them. Advertise them to your friends and keep them in business. Its just a pity they seem so few and far between.

This man speaks the truth, I have found an amazing dealer and plan to stay in contact with him just because he's a great guy. I may even buy another bike from him someday.  :)

-Jake
"All that is gold does not glitter,
Not all those who wander are lost..."

2010 Royal Enfield G5

1973 Honda CL125

WillW

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Re: Dealer Prep Missing Parts
« Reply #20 on: February 04, 2011, 04:32:26 PM »
Sorry to hear about your dealer woes, Andy & Christopher. You might want to drop a hint here about who they are to give others a chance of avoiding them.....?
I'm in the UK, west country, and the dealer where I got my bike was also new to Royal Enfields, to motorbikes at all, but right on the ball when I had a couple of early issues last spring - straight out in the pick-up to collect, and left me the demo C5 while they fixed my G5. They are the main Morgan dealers down here, and also sell steam engines  (really..!) so I kind of liked their ethos from the outset.
Did you buy a new bike? Why the extended warranty when you get 2 years anyway....?
« Last Edit: February 04, 2011, 04:38:18 PM by WillW »
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Ducati Scotty

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Re: Dealer Prep Missing Parts
« Reply #21 on: February 04, 2011, 04:39:58 PM »
And your warranty should be honored at any dealer, though the next one may be much farther away.

Scott

Andy

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Re: Dealer Prep Missing Parts
« Reply #22 on: February 05, 2011, 01:36:14 AM »
Did you buy a new bike? Why the extended warranty when you get 2 years anyway....?

Two years or 10,000 km.  That's not even one riding season for me. 
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Ducati Scotty

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Re: Dealer Prep Missing Parts
« Reply #23 on: February 05, 2011, 01:52:40 AM »
Ah!  We get two years and unlimited mileage here in the states,

prof_stack

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Re: Dealer Prep Missing Parts
« Reply #24 on: February 05, 2011, 03:23:15 AM »
Ah!  We get two years and unlimited mileage here in the states.
+1
A Royal Enfield owner's cup is always half full.

Andy

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Re: Dealer Prep Missing Parts
« Reply #25 on: February 05, 2011, 04:06:18 AM »
Yes.  I know.  *gives that piercing look of unadulterated hatred*   ;)
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WillW

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Re: Dealer Prep Missing Parts
« Reply #26 on: February 05, 2011, 08:44:00 AM »
As far as I'm aware it's 2 years and unlimited mileage here in UK too. Parts & labour first year, parts only year 2. No mention by Watsonian, or my dealer, of mileage limitations. A quick google reveals Oxfordshire RoyalEnfield stating 2 years or 12000km. I checked this with Watsonian (UK importers) when I bought my bike last year and was told unlimited mileage.
Servicing is supposed to be done by approved dealer for the 2 years to qualify, but as long as you keep a record of your own servicing etc, this needn't affect the warranty. I've done all my own servicing apart from the first two, and it hasn't affected warranty issues (heatshield replaced, sprag clutch & starter relay replaced at 6000 miles).
There does seem to be some confusion about the terms of the warranty among dealers here. ???
2010 Royal Enfield Electra (G5) DL

2004 Kawasaki W650
~ the best british bike they never made ~

clubman

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Re: Dealer Prep Missing Parts
« Reply #27 on: February 05, 2011, 11:01:19 AM »
Definitely two years unlimited mileage here in the UK whatever that Oxfordshire dealer says! And Watsonian have been quick to supply the part without question on the two occasions my sprag clutch failed. I am also very lucky to have a superb family run dealer here in Southend, Essex. In fact I will continue to give them the bike to service once the warranty is up because they do what they say they will, charge reasonable rates and I want to support them.

Andy

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Re: Dealer Prep Missing Parts
« Reply #28 on: February 05, 2011, 11:41:16 AM »
And your warranty should be honored at any dealer, though the next one may be much farther away.

Scott

As luck would have it, a second dealer has opened up in the region and this fellow is, if the internet stories are to be believed, an RE fanatic.  He's even bringing in a container of 20-30 year-old 350s, which he plans to resell (at an extremely reasonable price, I might add). 

I'll be stopping in to pay him a visit when the sun and the goddess deign to turn their faces toward this frozen land again...
2010 C5 Military - "The Slug"

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Re: Dealer Prep Missing Parts
« Reply #29 on: February 05, 2011, 12:30:44 PM »
Very sory to hear about Andy´s story in Canada, a case like this would make me hopping mad. Since I´m working in the service industry I´m quite sensitive to these issues, as I´d never see my own customers again if they´d be treated like this.

Fortuntely the dealers in my home country seem to be quite good. In case somebody from Upper Bavaria reads this: I may recommend Iwan Bikes in Pfaffenhofen/Ilm. Their setup and preparation were exellent as well as their support during the registration process that needed many phonecalls and the work of an external technical consultant. A real RE-maniac is Flo Nytz in Wittighausen (near Würzburg) - his customers travel literally hundreds of kilometers for his help and advise.

Maybe it would helpful for Br. Andy to write some e-mails to RE Canada just to be prepared, in case there will be a serious/expensive  problem with the bike.
By all means it would be helpfull to mention the name of the said dealer to keep him from driving away other customers.
2010 G5
A Garage without a Bullet is a empty, barren hole.

When acellerating the tears of emotion must flow off horizontally to the ears.
Walter Röhrl

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Re: Dealer Prep Missing Parts
« Reply #30 on: February 05, 2011, 04:35:28 PM »
I would highly recommend OVC in Hillsburg Ontario for you to visit and deal with Andy. Its not that far from you, and they are great guys there. Its a small location working out of an old gas station in town. They are Ural and RE guys there. He imports fully restored 350's and sells them at a around $4500. I hung out there for a few hours bending their ears about the C5 and found them to be a great resource. He even has sidecars and short mufflers in stock too!

http://www.uralontario.ca is the website

... and if you want to see some motorcycles dissapear before your very eyes at their location, scroll the streetview down the street a click and see bikes disappear before your very eyes.

http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=Hillsburgh,+Ontario,+Canada&aq=1&sll=37.0625,-95.677068&sspn=29.440076,56.162109&ie=UTF8&hq=&hnear=Hillsburgh,+Wellington+County,+Ontario,+Canada&ll=43.783674,-80.134621&spn=0,0.054846&z=14&layer=c&cbll=43.783799,-80.134788&panoid=Y_uVUn1g1H-hG3C7-MXXkQ&cbp=12,191.34,,0,-1.9
میں نہیں چاہتا کہ ایک اچار
میں صرف اپنی موٹر سائیکل پر سوار کرنا چاہتے ہیں

Andy

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Re: Dealer Prep Missing Parts
« Reply #31 on: February 05, 2011, 08:38:00 PM »
That's the place I was going to drop in to visit - as soon as my feet unfreeze.

Quote
... and if you want to see some motorcycles dissapear before your very eyes at their location, scroll the streetview down the street a click and see bikes disappear before your very eyes.

http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=Hillsburgh,+Ontario,+Canada&aq=1&sll=37.0625,-95.677068&sspn=29.440076,56.162109&ie=UTF8&hq=&hnear=Hillsburgh,+Wellington+County,+Ontario,+Canada&ll=43.783674,-80.134621&spn=0,0.054846&z=14&layer=c&cbll=43.783799,-80.134788&panoid=Y_uVUn1g1H-hG3C7-MXXkQ&cbp=12,191.34,,0,-1.9

Eerie!   8)
« Last Edit: February 05, 2011, 08:42:08 PM by Andy »
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Blue Ridge Wheeltor

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Re: Dealer Prep Missing Parts
« Reply #32 on: February 05, 2011, 10:11:58 PM »
Wow. What are those beautiful sidecar rigs? :o
REA #25
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2006 Ural Patrol
1978 BMW R 100s--SOLD--
1977 HD XLCR
1971 Triumph Bonneville

Desi Bike

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Re: Dealer Prep Missing Parts
« Reply #33 on: February 06, 2011, 03:12:45 PM »
They look like Sportmax Rockets on Urals and the one on the left is a Kymko Xciting 500 Scooter. Check out their website for better pictures of them.
میں نہیں چاہتا کہ ایک اچار
میں صرف اپنی موٹر سائیکل پر سوار کرنا چاہتے ہیں

ChristopherRyan

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Re: Dealer Prep Missing Parts
« Reply #34 on: February 08, 2011, 02:10:38 AM »
Hi Guys,

     Turns out that I have a pretty decent dealer.

     I am glad I did not slag my dealer by name. They turned out to be quite helpful. Had they not replied to my query I would have been disappointed. Their explanation made sense and they may have told me the same thing when I bought the bike but I was too busy fondling it to listen.

     I respect sales people (Dealers) who are patient with clients who make mountains out of molehills and reply without highlighting the fact that they were not paying attention the first time they were told.

     So, thanks to my Dealer for taking the time to respond to my questions while I was spinning for no real good reason.

     Thanks also to the forum administrators who did not have a seizure after I started the knd of thread that most often leads to no good.

     I am going to be quiet now, change my name and post somebody else's photo in my profile.
 :-\


     

Ducati Scotty

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  • 2010 Teal C5
Re: Dealer Prep Missing Parts
« Reply #35 on: February 08, 2011, 04:30:31 AM »
You'll find this forum is more about solving problems that quashing people's concerns ;)  Our hosts are quite gracious.  Glad it worked out.

And that two tone Euro sidecar is sweet looking!

Scott
« Last Edit: February 08, 2011, 04:38:44 AM by Ducati Scotty »

Andy

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Re: Dealer Prep Missing Parts
« Reply #36 on: February 09, 2011, 12:51:50 AM »
Hi Guys,

Turns out that I have a pretty decent dealer...


I still say they're a bunch of so-and-sos, but I'm glad they're going to sort it out for you.

Reminds of a small bike mechanic I used to deal with.  The owner and his chief mechanic were the most amazing guys who would go above and beyond - the third guy there was just....a liability, to put it nicely.  I guess sometimes it's just who you deal with.  (And before anyone says it, yes, I know, sometimes it's just the customer, too.   ;D  )
2010 C5 Military - "The Slug"